Terms

The short version

Free preview first: We build a preview from the details you send. You only pay if you want it live.
One price: £199 once, with no monthly fees. We are not VAT registered, so no VAT is added. You pay for your own domain separately.
Changes: Two rounds of small changes are included in the 30 days after your site goes live. After that it is £25 per small change, or the optional care plan at £15 a month.
Hosting and domain: Your site lives in your own free Cloudflare account and your domain is registered in your name. We charge nothing for hosting, but we cannot promise Cloudflare's free plan will never change.
Who owns what: Your domain and your own content are yours, and you can ask for a copy of your site files at any time. We keep ownership of our templates and tools.
No promises on results: We cannot promise calls, Google rankings or reviews.

1. Who we are

We are HelloGMB Ltd, registered in England and Wales (company number 16680860). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can reach us at hello@hellogmb.com.

These terms cover the website service described on this site. They apply from the moment you approve your preview, accept a quote from us, or pay, whichever comes first. If we agree something different with you in writing, that agreement applies instead.

We will do the work with reasonable care and skill.

2. The free preview

We build a preview of your site from the details you send us and email you a link. We aim to send it within a few days of getting what we need. It depends on how quickly you send your details and photos.

You can ask for up to two rounds of changes to the preview. You owe nothing for the preview. If you decide not to go ahead, or we hear nothing for 30 days, we delete it.

A preview link is not private: anyone with the link can see it. It is hidden from search engines, but please do not send us anything you would not want shown.

3. Price and payment

The price is £199, paid once, after you have approved your preview and before your site goes live. We are not VAT registered, so no VAT is added. We will send you an invoice with the payment details.

There are no monthly fees for the website. The only other costs are ones you choose: your domain name, paid to the company you buy it from, and the changes and optional care plan in section 7.

4. What you get

A five-page website (Home, Services, Areas and hours, Gallery and Contact), a call button, a WhatsApp button and an enquiry form, set up in your name and colours, with the words written from what you tell us, a privacy notice page for your site, and your domain connected. The full list and the limits are on the what is included page.

We aim to put your site live within a week of your approval. Not everything is included: extra pages, a shop or online booking, logo design, email mailboxes and ongoing SEO or advertising are quoted separately.

5. Your domain

You buy your own domain name, such as yourbusiness.co.uk, in your own name, from a company you choose, and you pay that company. It always belongs to you. We never hold it for you.

To connect it you create a free Cloudflare account, add your domain, and change the nameservers where you bought it. We guide you step by step. If you use email on the domain, tell us before you change anything so your email keeps working.

6. Hosting

Your site is hosted on Cloudflare's free plan, in a Cloudflare account that you own. We do not charge for hosting. You add us to your account as a member so we can build, update and look after the site, and you can remove us at any time.

Cloudflare and other services we rely on, such as Google, WhatsApp and your domain company, are run by others. They may change their plans, prices or terms. If that affects you, we will tell you as soon as we can and help you move the site or choose a plan, which you would pay for directly. We cannot promise the free plan will always be available.

7. Changes after your site goes live

A small change is new text, new photos, opening times, contact details or the list of services. A round is one list of changes sent together. New pages, redesigns and extra features are quoted separately.

Two rounds of small changes are included in the 30 days after your site goes live.
After that, each small change is a fixed £25. We tell you the cost before we start.
The optional care plan is £15 a month and includes up to 2 small changes a month. You can cancel it at any time, and it ends at the end of the month you have paid for. Unused changes do not carry over. If a care plan payment fails, we may pause changes until it is paid.

8. Your content and what you promise

You promise that the information, photos, words and customer quotes you give us are true, that you have the right to use them, and that anyone shown or quoted has agreed. A customer quote or photo of someone's home must only be used with their permission.

You are responsible for the claims your site makes about your business, including qualifications, registrations such as Gas Safe or NICEIC, and insurance. We will only publish what you tell us is true, and we may ask you for proof. We may refuse or remove anything unlawful or misleading.

We build and write your site from what you tell us. We do not give legal, tax or regulatory advice, and you are responsible for checking that your site meets the rules that apply to your trade.

If you are buying for your business, you agree to cover us for claims, losses and costs that arise because content you gave us was untrue, or because you did not have the right to use it.

9. Who owns what

Your domain is yours.
Your own content is yours: your words, photos, logo and customer quotes.
You can ask us for a copy of your website files at any time, and you may use them, change them and move them to another host.
We keep ownership of the templates, code and tools we use to build sites, and of anything we use for other customers. You can keep using the finished site files made for you.

10. What we do not promise

A good website helps customers find and contact you. We cannot promise a number of calls, a Google ranking or reviews, and we do not write or buy reviews for you.

11. If you want to stop, and refunds

Before you pay, you can stop at any time and owe nothing.
After you pay and before your site goes live, tell us and we will refund what you paid within 14 days, to the account or card you paid from.
After your site is live we do not refund the price, because the work is done. If the site does not work as we described, tell us and we will fix it. If we have not fixed it within 14 days of you telling us, we will refund the price within a further 14 days.
If you leave, you keep your domain and can ask for a copy of your site files. We delete the working files we hold for you, apart from invoices and records we must keep.

We may stop work if you break these terms or ask us to publish something unlawful. We will tell you why and give you a copy of your files.

12. Things outside our control

We are not responsible for delays or failures caused by things outside our reasonable control, including outages or changes at Cloudflare, Google, your domain company or WhatsApp, problems with your internet or devices, or events such as power cuts or severe weather. We will tell you and help where we can.

13. Our responsibility

Nothing in these terms limits any liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for lost profit, lost business or indirect loss, and our total liability to you for anything connected with the service is limited to the price you paid us for it.

14. If you are buying as a consumer

Most customers buy for their business. If you are buying as a consumer, nothing in these terms affects your legal rights, including any right to cancel a distance contract within 14 days. If you ask us to start work during that time, you may have to pay for the work already done.

15. Your information

We handle your information as set out in our privacy notice.

16. Changes to these terms

We may update these terms. A change will not alter an agreement you have already accepted unless you agree. The date at the top shows the latest version.

17. Law and complaints

These terms are governed by the law of England and Wales. If you are unhappy with anything, email hello@hellogmb.com and we will reply within five working days. The courts of England and Wales can decide any dispute, although if you are a consumer you may also be able to go to the courts where you live.